Return Policy

Fightcovids.com will make a Refund, Resend, or Accept the Return for any of the following cases:

Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45days (counting from the date you send the payment to fightcovids.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail) for the rest of the world. The above item no longer applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow. We will not be liable for the delayed shipment of the orders. However, WE will notify you by Email, Line, WhatsApp, etc. within 5 days.

 if:

– A customer has sent a complaint (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it does not show any move or information.

– Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.

>>You Need to Operate on fightcovids.com:

– Screenshot of Your complaints or e-mail stating they haven’t received the order.

Delivered Orders: If any orders had been delivered within maximum delivery time and more than 38 days COMPLETED status + 7days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days),  You will not be allowed to open a dispute anymore.

Damaged Orders:fightcovids.com will provide a full refund/replacement if:

– Orders arrived damaged.

– Order arrived damaged but the customer doesn’t want the replacement to be sent.

– For electronic products, You should open the dispute(via E-mail) 7 days after received.

– For ordinary products, You should open the dispute 3 days after received.

>>You Need to Operate on fightcovids.com:

– Send Us an Email with details.

– Photos of the damaged item to prove damage.

– Screenshot of the e-mail or dispute received.

>> The products might need to be returned to Us if our Dispute Operation Team asks for a return on the After-Sales Service Center.

Bad Quality:fightcovids.com will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as bad sewing, incorrect size/color, parts missing, not working, etc.

– For electronic products, you should open the dispute 7 days after received.

– For ordinary products, you should open the dispute 3 days after received.

>>You Need to Operate on fightcovids.com:

– Send Us an E-mail with details.

– Photos of the items received from the buyer to prove imperfections.

– Screenshot of the e-mail or dispute received.

>> The products might need to be returned to Us if our Dispute Operation Team asks for a return on the After-Sales Service Center.

>> For parts missing, We only accept resend it instead of a full refund.

Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries are hard to be delivered.

We will not accept any dispute about delivery once the order dispatched if ship to countries below:

<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>

You can still open a dispute with reasons except for delivery as usual.

>>You Need to Operate on fightcovids.com:

– Send Us an E-mail with details

– Photos of the items received from the buyer to prove the complaints.

– Screenshot of the e-mail or dispute received.

The Dispute Which is not Our Faults: We will not accept any disputes that buyers received with reasons as below, We will always ship the correct products that most of your customers like it, and also it is approved by many customers.

– The buyer does not like it.

– The description is not real(We always set 100% correct details).

– Products smell unusual.

– The buyer ordered the wrong items or SKU.

– The shipping address provided incorrectly.

Products Returned to Our Warehouse: 

– Normally We will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive at Our Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. Please do not ask to return the products to Our USA Warehouse. Our USA Warehouse does not accept returns.

We can accept the returns and put the products in your private inventory( You can confirm it before return).

Orders Cancellation: 

– orders cannot be canceled once We Ship the item for you.